REFUND AND RETURNS POLICY

This Refund and Returns Policy applies to PartSeeker.co.uk.

If your item was bought online, over the phone or by mail order, as a customer you have consumer returns rights under the consumer contracts regulations.

The Consumer Contracts Regulations gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods.

You then have a further 14 days from the date you notify the retailer that you’d like to cancel your order to return the goods to them.

Within this time frame, please return any item purchased to us. Our full address can be found on this page, please include your information (Name, Address, Order No. If Known, Reason For Return) with the return so we know where the item came from.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Refund and Returns Steps:

We include full return details with each item sent, please fill this return section in when returning an item to us, this will speed up the return process as it will notify us where the item has come from, for further information or help regarding a return please email Sales@PartSeeker.co.uk

Returns can be sent back in the normal 14 day period.

Refunds or replacements will be dealt with the same day they have been received back and booked in by us, there will be no delays in us processing any returns.

Please do NOT attach any labels to retail boxes or packaging. Please send items back as received, in suitable mailing bag, jiffy bag or wrapped in brown parcel paper.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

 

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

 

Refund and Returns Payment

Once your return is received and inspected, we will refund you using the original method of payment. We will also notify you if the refund is rejected for any reason.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@PartSeeker.co.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If you wish to exchange the item because the first one was faulty or damaged, or to a different item because it was not the correct one please let us know before returning the item.

Shipping returns

To return your product, you should mail your product to:

PartSeeker (Square Deal)

5 Thames Industrial Estate

High Street South

Dunstable

Bedfordshire

LU6 3HL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Sales@PartSeeker.co.uk for questions related to refunds and returns.

 

 

For details of other parts of our business and to visit our other web sites please go to MyAppliance.co.uk

Information for other parts of our business can be found on the relevant websites. Accessible via the My Appliance link above.